Yes, our platform is built on Shopify, providing complete PCI compliance (Payment Card Industry) and top-level security. Your payment information is entirely safe with us.

We do not store or have access to any payment details. All direct payment gateways conform to PCI-DSS standards, governed by the PCI Security Standards Council, which includes collaboration from Visa, MasterCard, American Express, and Discover.

Absolutely, we accept online payments. Shopify powers our payment processing, making sure that your essential information is secure, fast, and straightforward.

We support online payments from American Express, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Maestro, PayPal, and PayPal's Pay in 3 interest-free payments, along with many others.

Klarna will be available shortly. Please note that payment options depend on availability and location.

Payment methods may change and be updated at any time.

Some products may be excluded from promotions and discount codes. Additionally, certain discount codes cannot be combined with other discounts you may have already received or applied at checkout.

If you have any trouble applying your discount code at checkout, please contact us for assistance.

We offer various shipping options at checkout, and the estimated delivery times for each option are clearly displayed before purchase.

At this moment, we only provide a shipping time of at least 3 months because we are currently sending out our first pre-order batch to the UK. Later on, we will also ship from the Netherlands. All orders on the website are pre-orders. If you would like to receive your order sooner, you can pay an additional cost for air freighting the product directly to your home. Just reach out to our customer service if you wish to do so.

Shipping terms after Black Friday (29 november 2024)

Please note that these shipping times are obtained from our shipping provider and are always estimated. Once an order leaves our warehouse, it is up to the delivery provider to meet the specified timeframe.

If you experience any delays, please contact us, and we will help resolve the issue by coordinating with the shipping provider to get your order to you promptly.

Shipping charges vary by region, and the rates and times are calculated at checkout. For more details, please refer to our Shipping Policy.

Yes, we provide free economy shipping on orders over £50 in the UK, as specified on our site.

Unfortunately, free shipping is not available for international order. Shipping rates depend on your location, so the cost will vary based on the destination.

If your order is damaged upon delivery, please reach out to us within 24 hours of receiving it to start the shipping insurance claim process.

If you do not contact us within this timeframe, your ability to claim compensation might be affected.

For now, we only offer shipping within the UK. However, we will be adding the Netherlands, Belgium, and Germany very soon. Stay tuned for updates!

Keep in mind that free shipping may not be available for all international orders, and shipping rates will vary by region.

You will see the estimated shipping rates and delivery times at checkout.

For UK orders its standard between the 3 and the 5 days.

A complete list of our shipping areas is available here. If your country or region isn’t included, don’t hesitate to reach out to us, and we will try to work out the details for you.

We offer a warranty on all our products! Each product goes through thorough quality inspections, and our warranty covers you for any manufacturer defects or faults.

Check out the specifics of your warranty period here.

Our warranty covers defects in manufacturing and materials. To initiate a refund or replacement, please notify us within 30 days of noticing the defect. The warranty does not include accidental damage, improper use, or problems unrelated to manufacturing faults.

Yes, you can opt for an extended warranty for an extra cost. For more information on how to add an extended warranty to your purchase, please contact our customer service team.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

If you’re experiencing issues with your Kaido product, please reach out to us as soon as possible. Depending on the issue, we can usually offer you a replacement or a refund. Simply use our online chat, and our team will assist you!

Yes, we do! If you find a comparable portable ice bath from a legitimate company online at a lower price, we’ll gladly match it.

Just send a link to the similar product to our customer service agents and they’ll take care of the rest!

We offer both full and partial refunds. You can find all the details in our Returns & Refund Policy.

If you need more information or have any questions, don’t hesitate to reach out to us!

Refund requests must be submitted within 30 days of your purchase date.

Return requests can be made up to 90 days after your purchase.

You are eligible for a full refund or replacement if the product is unopened, unused, and undamaged, or if you have found a manufacturer defect. Please contact us within 24 hours of receiving your order to start the process.

If the product shows signs of use, wear, or damage, or is outside the warranty period, a refund will not be available.

For more details, please review our Terms of Service or reach out to us directly.

If you notice any damage to your order during delivery, please inform us within 24 hours so we can help with a shipping insurance claim.

Not contacting us within this period could impact your claim and might mean no compensation will be provided.

If your order did not include free shipping, you will be responsible for all shipping costs, including the cost of returning the item to us.