PRODUCT SPECIFIC QUESTIONS
Would you like to know if your product is covered from faults or defects?
We hope these faqs will help answer your question.
How much power should I expect my Chiller to use per month
If the maximum power of your chiller is 2.5 kW, then the chiller will likely use its full power only when initially cooling the water down to the target temperature (5°C) or during periods of higher heat load (e.g., when the ambient temperature rises or the ice bath absorbs more heat). After that, the chiller would run less frequently, just maintaining the temperature, using less power.
We can break down the electricity usage more accurately by assuming the chiller cycles between full power and maintenance mode.
Assumptions:
: 2.5 kW (full power during cooling)
: This will depend on the efficiency of the chiller and how much time it spends in full power mode, but we'll assume a duty cycle where it runs at full power for about 2-4 hours a day and at lower power for the remaining time to maintain the temperature.
Breakdown of Power Usage:
: Let's assume the chiller runs at full power (2.5 kW)4 hours a day to maintain the temperature.
: After cooling the water, the chiller likely switches to a much lower power draw to maintain the temperature. Let’s assume it runs at 1 kW20 hours a day (this is an estimate, as the actual power draw can vary based on temperature fluctuations).
:
10 kWh/day (full power)+20 kWh/day (maintenance mode)=30 kWh/day10 \, \text{kWh/day} \, (\text{full power}) + 20 \, \text{kWh/day} \, (\text{maintenance mode}) = 30 \, \text{kWh/day}10kWh/day(full power)+20kWh/day(maintenance mode)=30kWh/day
Monthly Power Consumption:
Assuming the chiller runs this pattern for 30 days:
30kWh/day×30days=900kWh/month30 \, \text{kWh/day} \times 30 \, \text{days} = 900 \, \text{kWh/month}30kWh/day×30days=900kWh/month
Monthly Electricity Cost (in Indonesia):
Using the residential rate of IDR 1,444.70 per kWh:
900kWh/month×IDR 1,444.70/kWh=IDR 1,300,230/month900 \, \text{kWh/month} \times \text{IDR 1,444.70/kWh} = \text{IDR 1,300,230/month}900kWh/month×IDR 1,444.70/kWh=IDR 1,300,230/month
Converting to USD (at an exchange rate of 1 USD ≈ 14,400 IDR):
IDR 1,300,23014,400≈90.28USD/month\frac{\text{IDR 1,300,230}}{14,400} ≈ 90.28 \, \text{USD/month}14,400IDR 1,300,230≈90.28USD/month
Summary:
: 30 kWh
: 900 kWh
: ~IDR 1,300,230 (around USD 90.28/month)
This estimate accounts for the chiller running at full power for cooling and then at a lower power to maintain temperature. If the cooling time is less or more, the power usage would adjust accordingly. Let me know if you'd like to fine-tune the estimate further based on different assumptions!
What technical information should I know when and wherre should I place the item.
Can place wherever you like. The chiller can be used inside and outside. The product IPX4 rates are designed to be ok in rain but not submerged. This is the same rating as an Iphone. We are also looking to add a cover that can be used to protect the unit and clients investment from weather conditions. The product also has RCD trip so any short or power surge will trip the unit. Based on this the chiller is as safe as the product can be though we recommend removing the plug when using because we cannot guarantee the standards of the electrics at the property. .
We are currently exploring with a service provider correct grounding measures. grounding wire is fitted to the unit which then means that in the event of any safety issue (from the house or unit/Electrical surge form lightning strike or works on power-grid for example that the unit the unit will not become live therefore it is safe.
Will attach more information on this soon. This also removed residual static electricity which helps improve the lifetime of the chiller unit and protect the clients investment. This is done by running a cable back to a Ground for example check out how a sink or anything is grounded the same in any house (at least of a standard) or by fitting 1.5m copper rod into the ground which would then dissipate any electrical energy.
There are also health benefits to grounding the products similiar affect to people walk on grass to ground themselves.
We are in the process of outsourcing this particular option for home use and for commercial installation will be included in the price agreed.
What are the maintenance tips for personal use?
Flush the water weekly, remove and clean the filters, refit new filters every 3 months, (this is dependant on use and water quality). The machine tells you flow rate so if the Ltrs per min start to drop maybe time for new filters.
Does it need to stay plugged in all the time, or what’s the best recommendation?
We recommend disconnect when using if the product is home installed. Once grounded then no need to disconnect. (service to be added as an optional extra)
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PAYMENTS & ONLINE SAFETY
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Absolutely, we accept online payments. Shopify powers our payment processing, making sure that your essential information is secure, fast, and straightforward.
What forms of payment do you accept?
We support online payments from American Express, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, Maestro, PayPal, and PayPal's Pay in 3 interest-free payments, along with many others.
Klarna will be available shortly. Please note that payment options depend on availability and location.
Payment methods may change and be updated at any time.
Why isn't my discount code being applied at checkout?
Some products may be excluded from promotions and discount codes. Additionally, certain discount codes cannot be combined with other discounts you may have already received or applied at checkout.
If you have any trouble applying your discount code at checkout, please contact us for assistance.
SHIPPING & DELIVERY
Are you waiting for your order, or would just like to know how long delivery will take?
We hope these faqs will help answer your question.
How long will it take to receive my order?
We offer various shipping options at checkout, and the estimated delivery times for each option are clearly displayed before purchase.
At this moment, we only provide a shipping time of at least 3 months because we are currently sending out our first pre-order batch to the UK. Later on, we will also ship from the Netherlands. All orders on the website are pre-orders. If you would like to receive your order sooner, you can pay an additional cost for air freighting the product directly to your home. Just reach out to our customer service if you wish to do so.
Shipping terms after Black Friday (29 november 2024)
Please note that these shipping times are obtained from our shipping provider and are always estimated. Once an order leaves our warehouse, it is up to the delivery provider to meet the specified timeframe.
If you experience any delays, please contact us, and we will help resolve the issue by coordinating with the shipping provider to get your order to you promptly.
What is the delivery cost?
Shipping charges vary by region, and the rates and times are calculated at checkout. For more details, please refer to our Shipping Policy.
Is there an option for free shipping, both domestically and internationally?
Yes, we provide free economy shipping on orders over £50 in the UK, as specified on our site.
Unfortunately, free shipping is not available for international order. Shipping rates depend on your location, so the cost will vary based on the destination.
What steps should I take if my order was damaged during shipping?
If your order is damaged upon delivery, please reach out to us within 24 hours of receiving it to start the shipping insurance claim process.
If you do not contact us within this timeframe, your ability to claim compensation might be affected.
Do you ship to countries outside the UK & EU?
You are eligible for a full refund or replacement if the product is unopened, unused, and undamaged, or if you have found a manufacturer defect. Please contact us within 24 hours of receiving your order to start the process.
If the product shows signs of use, wear, or damage, or is outside the warranty period, a refund will not be available.
For more details, please review our Terms of Service or reach out to us directly.
Can you ship to my location?
A complete list of our shipping areas is available here. If your country or region isn’t included, don’t hesitate to reach out to us, and we will try to work out the details for you.
PRODUCT WARRANTY
Would you like to know if your product is covered from faults or defects?
We hope these faqs will help answer your question.
What kind of warranty do you offer for your products?
We offer a warranty on all our products! Each product goes through thorough quality inspections, and our warranty covers you for any manufacturer defects or faults.
Check out the specifics of your warranty period here.
I’ve discovered a defect with my product. How can I get a refund or replacement?
Our warranty covers defects in manufacturing and materials. To initiate a refund or replacement, please notify us within 30 days of noticing the defect. The warranty does not include accidental damage, improper use, or problems unrelated to manufacturing faults.
Is an extended warranty available for your products?
Yes, you can opt for an extended warranty for an extra cost. For more information on how to add an extended warranty to your purchase, please contact our customer service team.
How much does an extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
RETURNS & REFUNDS
Not happy with your kaido product, or was it damaged during delivery?
We hope these faqs will help answer your question.
Not happy with your Kaido product?
If you’re experiencing issues with your Kaido product, please reach out to us as soon as possible. Depending on the issue, we can usually offer you a replacement or a refund. Simply use our online chat, and our team will assist you!
What’s your policy on Returns & Refunds?
We offer both full and partial refunds. You can find all the details in our Returns & Refund Policy.
If you need more information or have any questions, don’t hesitate to reach out to us!
How long do I have to request a refund or make a return?
Refund requests must be submitted within 30 days of your purchase date.
Return requests can be made up to 90 days after your purchase.
How much can I get refunded?
You are eligible for a full refund or replacement if the product is unopened, unused, and undamaged, or if you have found a manufacturer defect. Please contact us within 24 hours of receiving your order to start the process.
If the product shows signs of use, wear, or damage, or is outside the warranty period, a refund will not be available.
For more details, please review our Terms of Service or reach out to us directly.
My package was damaged in transit. What can I do?
If you notice any damage to your order during delivery, please inform us within 24 hours so we can help with a shipping insurance claim.
Not contacting us within this period could impact your claim and might mean no compensation will be provided.
Who covers the shipping costs if I get a refund and my order didn’t have free shipping?
If your order did not include free shipping, you will be responsible for all shipping costs, including the cost. If your Item included free shipping you would still be responisible for the cost of the shipping return if you decided to cancel your order and return.